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Bedingungen und Konditionen

The service of the social enterprise TheSocialMedwork B.V. (TSM) and the related website are provided under these terms & conditions. These conditions apply to any use of the website as well as using TSM’s services of supporting customers in general questions with regard to newly approved medicines as well as with purchasing those medicines (all together: “the services”).

Wenn Sie die von TheSocialMedwork angebotenen Dienste nutzen, erklären Sie sich automatisch mit diesen Bedingungen einverstanden.

Zielsetzung der Dienstleistungen von TheSocialMedwork

The services of TheSocialMedwork serve as a tool and source of information for patients, physicians, care providers and those who are involved with them or their treatment. The information provided through our services is not intended to replace a one-on-one relationship with a qualified health care professional and is no medical advice. It is intended to share knowledge and information. TheSocialMedwork encourages users and customers to make their own well-informed health care decisions based upon their own research and in partnership with a qualified health care professional.

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Any user of any of TheSocialMedwork’s services (in the following: customer) should act in accordance with the law.

The use of TheSocialMedwork’s website and support service is free. Should the customer make a purchase through TheSocialMedwork next to the purchase price a handling fee (named patient service fee) occurs.

The customer is not permitted to disclose information obtained from TheSocialMedwork on a non-occasional basis, to duplicate or sell it in any form whatsoever, including whether or not after editing integration into networks or disclosure in another way. The contents of the TheSocialMedwork-services may only be copied for non-commercial individual reference with all copyright or other proprietary notices retained. Names of customer support team members may not be published.

Der Benutzer sollte die folgenden Handlungen auf jeden Fall unterlassen:

Verwendung in einer Weise, die für Patienten, Ärzte oder andere Benutzer unserer Internetdienste und Websites schädlich ist;

transmit unsolicited commercial email (‘spam') to persons whose information you would have obtained through the services of TheSocialMedwork;

die Nutzung in einer Weise, die dem TheSocialMedwork oder anderen Nutzern unserer Internetdienste und Webseiten oder Dritten schadet;

andere zu bedrohen, zu beleidigen, zu diskriminieren oder zu behindern;

Verbreitung von Computerviren oder Dokumenten, die andere schädliche Komponenten enthalten.

Verarbeitung von Daten

The use of the services of TheSocialMedwork is subject to the Privacy Policy of TheSocialMedwork. Processing data on the services of TheSocialMedwork is carried out with the utmost care, in compliance with the Data Protection Act and any relevant applicable legislation. Since TheSocialMedwork processes data that is supplied by customers and others, however, TheSocialMedwork is unable to guarantee the accuracy and completeness of the data stored and processed through the services of TheSocialMedwork.

Der Nutzer oder eine andere von TheSocialMedwork autorisierte Person, die Daten auf der Online-Gesundheitsmarkt-Website einstellt, ist für die Richtigkeit und Zuverlässigkeit der Daten verantwortlich. Der Nutzer ist verpflichtet, nur korrekte Daten auf oder über die Online-Gesundheitsmarkt-Website oder Internet-Dienste von TheSocialMedwork bereitzustellen. Aufgrund der Zielsetzung der Dienste von TheSocialMedwork als Werkzeug und Informationsquelle für Ärzte, Patienten, Leistungserbringer und andere Beteiligte ist es nicht gestattet, erfundene oder falsche Daten über die Dienste bereitzustellen.

Vertraulichkeit

Daten, die der Kunde an öffentlich zugängliche Teile der Website des Online-Gesundheitsmarktes sendet oder die dort eingestellt werden, z.B. in einem Blog oder Forum, gelten als nicht vertraulich. Mit der Einstellung oder Übersendung dieser Daten zur Veröffentlichung räumen Sie TheSocialMedwork das Recht ein, diese Daten zu nutzen, zu veröffentlichen, zu verändern, zu übersetzen oder zu entfernen. Hinsichtlich aller von Ihnen zur Verfügung gestellten Daten sind Sie davon überzeugt, dass Sie berechtigt sind und ggf. die Erlaubnis anderer Beteiligter eingeholt haben, und Sie sichern TheSocialMedwork bzw. seine Nutzer gegen alle Ansprüche Dritter in diesem Zusammenhang ab.

Daten, die der Kunde TheSocialMedwork im Rahmen von Anfragen zur Verfügung stellt, werden streng vertraulich behandelt und nur zur Abwicklung einer Bestellung verwendet.

Haftungsausschluss in Bezug auf Daten

Neither TheSocialMedwork nor its affiliates, nor any party involved in creating, producing or delivering this online health community market website shall be liable for any loss, damage or cost whatsoever, whether in contract, tort (including negligence) or otherwise arising from reliance on information contained in these services, access to, use of, or inability to use these services, or any errors or omissions in its content. This limitation includes any loss, damage or cost caused by any viruses that infect your computer equipment, software or data.

Use of the services and the user generated data made available through the website is at user’s own risk. TheSocialMedwork may at any time add, modify or remove data at its discretion. TheSocialMedwork will use all reasonable efforts to include accurate and up-to-date information in their services. Customers understand that TheSocialMedwork also relies on the expertise of others to be able to present accurate and up-to-date information. TheSocialMedwork gives no warranties, undertakings or representations of any kind as to its accuracy, currency, quality, completeness or fitness for purpose. TheSocialMedwork disclaims all warranties, express or implied to the fullest extent permitted by law.

Websites und Links von Dritten

Die Dienste können Links oder Verweise auf andere Websites enthalten, die von Dritten unterhalten werden, auf die TheSocialMedwork keinen Einfluss hat. Solche Links werden lediglich als Annehmlichkeit zur Verfügung gestellt. Ebenso können die Dienste über Links von Dritten aufgerufen werden, auf die TheSocialMedwork keinen Einfluss hat. TheSocialMedwork übernimmt keinerlei Gewähr für die Richtigkeit, Aktualität, Qualität, Vollständigkeit oder Verwendbarkeit der auf diesen Websites enthaltenen Informationen und haftet nicht für Verluste, Schäden oder Kosten jeglicher Art, die durch diese Informationen entstehen. Die Aufnahme eines Links zu Dritten bedeutet keine Billigung oder Empfehlung durch TheSocialMedwork.

Rechte

Alle Rechte, einschließlich der Rechte am geistigen Eigentum, an den Inhalten der Dienste von TheSocialMedwork liegen bei TheSocialMedwork und den mit ihr verbundenen Unternehmen, soweit diese Rechte nicht bei Dritten liegen, deren Material über die Internetdienste und die Online-Gesundheitsmarkt-Website zugänglich gemacht wurde. TheSocialMedwork behält sich das Urheberrecht an den Inhalten der Internet-Dienste und der Online-Gesundheitsmarkt-Website vor.

Der Nutzer erkennt die Rechte von TheSocialMedwork und deren Anbietern an den Inhalten der Internet-Dienste und der Website des Online-Gesundheitsmarktes sowie den daraus abgeleiteten Daten an, unabhängig davon, ob diese Inhalte oder Daten das Produkt einer Bearbeitung durch jemand anderen als TheSocialMedwork oder deren Anbieter, einschließlich des Nutzers, sind (mit).

Except as expressly permitted above, you may not copy, display, download, distribute, modify, reproduce, republish or retransmit any information, text or documents contained in this website or any part of it in any electronic medium or in hard copy, or create any derivative work based on it, without TheSocialMedwork’s express written consent. In addition, the name and logo of TheSocialMedwork are registered trademarks, and may not be used without TheSocialMedwork’s written permission.

Purchasing Products and Contract

When purchasing products through TheSocialMedwork, the General terms and conditions of TheSocialMedwork apply. TheSocialMedwork holds a pharmaceutical wholesale distribution licence, registered with the Ministry of Health, welfare and Sport, number 16258 G; as well as an independent intermediary licence, number: 6730 BEM.

The purchase contract is made between the customer (buyer) and the respective partner (seller) who can best source the product requested, represented by TheSocialMedwork. The seller is responsible and liable for the quality of products and the accurate delivery. TheSocialMedwork is the contact person for the buyer.

Alle Angebote von TheSocialMedwork sind freibleibend und unverbindlich, es sei denn, sie sind ausdrücklich schriftlich als verbindlich bezeichnet worden.

After customers request an offer by the Customer Support team they will be provided with an offer for the specific contract. Once the customer accepts the offer via email or via phone towards the Customer Support a legally binding contract has been conducted between TheSocialMedwork and the customer. TheSocialMedwork confirms the purchase with an order confirmation. From this moment onwards the customer is not able to withdraw from the contract. The customer is obliged to make the payment and provide TheSocialMedwork with the relevant documents such as prescription and necessary import documentation, if applicable.

Upon receipt of the payment the order will be processed, and an invoice will be sent to the Customer.

In some cases the Customer has the option of paying a non-refundable deposit of 10% of the order amount in case when specific actions need to be taken to secure an order to be processed and delivered in a timely manner. This deposit is to reimburse costs arising by the Customer Support and the Sourcing Teams to source a medicine in time. The Customer Support Team will inform you whether this option is needed in each case. Please note that his is no guarantee to be able to source the product. Only for the event that the 10% deposit and the purchase price have been paid and TheSocialMedwork should not be able to source the product, the purchase price will be reimbursed.

Once the order is processed, the product will be sourced. TheSocialMedwork is responsible and liable to source the genuine product in the appropriate and legally required condition and make it available for shipping and export (outside of the EU). As a registered wholesaler distributor TheSocialMedwork commits to the Good Distribution Practice.

Please note that the import has to be taken place from within the country and is due to the responsibility of the purchaser. TheSocialMedwork however supports in obtaining the right knowledge and documentation to process a legal import.

TheSocialMedwork does not accept any obligation or liability in respect of legal and regulatory compliance once the risk in the products has transferred to the Customer (after export and arrival of the product at the border, before customs). If the Customer fails to perform its duties arising from this provision, TheSocialMedwork will not reimburse for any resulting injury, loss or damage, nor resending another product. Unless otherwise agreed in writing with the Customer, TheSocialMedwork accepts no liability for the scrapping, loss, seizure, destruction or damage of the products as a result of import controls, lack of approvals, inspections, customs duties or other circumstances connected with the import of the products to a country outside of the European Union.

Preise

Unless otherwise agreed in writing, the price of a product to be supplied by TheSocialMedwork shall be the most recent price of such product as published by TheSocialMedwork in Euros. The prices published on the website are excluding handling fee (named patient fee) and logistical costs such as shipping and exclusive of statutory Value Added Tax (or equivalent local and national taxes) and other public taxes. In the case of shipments outside the European Union, unless otherwise stated, prices are exclusive of custom duties and fees and any other public taxes. The customer is obliged to make the payment within 14 days after accepting the offer.

Lieferzeiten

The delivery times depend on the medicine requested. TheSocialMedwork makes an estimate of delivery time that is non-binding since the importing duration is not in the influence of TheSocialMedwork. TheSocialMedwork does everything needed to support the importing. Should the sourcing time extend the estimate the patient will be informed accordingly. TheSocialMedwork does not guarantee a delivery time because the sourcing time is outside of TheSocialMedwork’s responsibility. However, TheSocialMedwork does anything needed to ensure speedy sourcing and delivery.

Reklamationen und Rückgabe von Produkten

TheSocialMedwork will not take back any products since any purchase by a customer is made on an individual personal import basis. That means, any medicine sourced will be specifically allocated for a specific patient. Thus, TheSocialMedwork is legally not allowed to take medicines back.

Should claims arise from defects TheSocialMedwork shall be notified in writing immediately following discovery thereof. This can be made either to [email protected] or via our Customer Support email. In the event that the defect can be detected from the packaging the notifying shall take place within 4 working days.

Bedingungen gegenüber dem Lieferanten

Once TheSocialMedwork processes an order placed by its customer TheSocialMedwork sources the product with one of its partner suppliers. The supplier is responsible and liable for the authenticity, Genuity and right quality of the product. Shall the responsibility of the partner include also the shipping of the product he is liable also for the shipping in the right condition of the product. The partner will indemnify and hold TheSocialMedwork harmless from any claims regarding (alleged) defect products or quality complaints.

Modifikation und Verweis

TheSocialMedwork behält sich das Recht vor, die Daten auf der Website des Online-Gesundheitsmarktes ohne vorherige Ankündigung zu ändern. Verweise auf Produkte, Dienstleistungen, Verfahren, sonstige Daten, Handelsnamen, Marken, Hersteller, Lieferanten oder sonstige Bezeichnungen bedeuten keine ausdrückliche oder stillschweigende Genehmigung, Unterstützung oder Empfehlung durch TheSocialMedwork.

Anwendbares Recht

Auf diese Bedingungen sowie auf alle rechtlichen Handlungen oder Angelegenheiten im Zusammenhang mit der Nutzung der Website oder der Internetdienste von TheSocialMedwork ist das niederländische Recht von Den Haag anwendbar. Die Den Haager Gerichte sind ausschließlich zuständig für alle Streitigkeiten, die im Zusammenhang mit dieser Website entstehen.

Beendigung der Nutzung

Notwithstanding the specified in these terms and conditions, TheSocialMedwork reserves the right, without notice and at its discretion, to block or prevent user’s future access to and use of the website or services.